Returns & Refunds

Ears 360 Return Policy

At Ears 360, your satisfaction is our top priority. However, for hygiene reasons and in accordance with Article L.221-28 of the French Consumer Code, our products cannot be returned or exchanged. This article states that the right of withdrawal does not apply to goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.

Defective or Damaged Products

If you receive a defective or damaged item, please contact us as soon as possible at:
📩 sav@ears-360.com

We will arrange for an exchange or refund if the issue is deemed to be our responsibility.

Shipping Costs

For items recognized as defective or damaged, return shipping costs may be covered by Ears 360, subject to validation by our customer service team.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned package.

Contact

For any questions regarding our return policy or for assistance, feel free to reach out to us at:
📩 sav@ears-360.com

We are here to help and ensure that your experience with Ears 360 is as smooth and satisfying as possible.